Acme Packet SBC and “SIP REFER” Handling Methods for Transferring Calls

Xconomist of the Week: Andy Ory on the Real Opportunity for Acme Packet

FAQs about Microsoft Lync

2012 PBX market: Why aren't enterprises dumping their desk phones?

Configuring Cisco 9951/9971 SIP Phones with Call Manager Express (CME)

Gartner 2012 UC Magic Quadrant Confirms UC Market and Leadership

Patrick MeLampy on Acme Packet’s Predictions for 2013

2013 Predictions: BYOD; death of the desk phone; over-the-top services; and more

UC milestones in 2012: Enterprise collaboration tools

5 reasons IT should choose a hosted UC solution

Articles in category: Enterprise

1. Is there a way to mix different unified communications solutions? Explore Search Unified Communications (May 21 2013) Enterprise There are network-based, software/desktop-based and hardware-based unified communications solutions. Is there a way to use a mixture of these approaches? If so, how? This question speaks to both the complexity and amorphous nature of unified communications (UC). A much longer response is needed to do this justice, but here's a top-line commentary. In today's market, most UC solutions have elements of all three -- cloud, software and hardware... (Read Full Article)

   Mentions:   Unified Communications

2. Many Cloud-based Contact Center Vendors Not Yet Ready for WebRTC Explore TMCnet (May 13 2013) Enterprise While interest rises in the WebRTC standard and many people write about its potential in social media, there has been more confusion - and a little panic - about what it means for the call center industry... (Read Full Article)

   Mentions:   Contact Center   WebRTC

3. Living with Lync: Lessons Learned Explore No Jitter (May 12 2013) Enterprise The top 10 takeaways from Enterprise Connect, from those who have been through the transition. At this year's Enterprise Connect I led the "Living with Lync" session. We assembled an excellent panel of experts who brought lots of experience in living with, and "thriving with", Microsoft Lync. Whether you attended the session or not, examining some of the great lessons from the expert panel is worthwhile... (Read Full Article)

   Mentions:   Microsoft   Session Initiation Protocol   Microsoft Lync

4. What is Collaboration? Explore No Jitter (May 12 2013) Enterprise Does UC encourage multitasking? And does multitasking hurt productivity, rather than helping...? (Read Full Article)

   Mentions:   Unified Communications

5. Skype’s Expands Coverage to Admin Tool for Businesses Explore Unified Communications Strategies (May 10 2013) Enterprise Skype Manager, the web-based management tool allowing businesses to centrally run Skype, now covers more than 170 countries. And on top of broadening the geographical base, Skype has also made Skype Manager available to all subscriptions... (Read Full Article)

   Mentions:   Gartner   Skype

6. Three Types of Risks Related to VoIP Security Explore VoIP News (May 8 2013) Enterprise Over the past two posts I’ve tried to outline the difference between legacy telephony and VoIP in terms of the potential vulnerability around security breaches. From those posts I hope you understand how the underlying technologies are fundamentally different and why today’s security threats apply essentially to VoIP but not TDM... (Read Full Article)

   Mentions:   Voice over IP   Time Division Multiplexing

7. ShoreTel Mobility app and BYOD dock: Not your ordinary desk phone Explore Search Unified Communications (May 8 2013) Enterprise ShoreTel has introduced a bring-your-own-device docking station. Users combining it with the ShoreTel Mobility client can transform their iPhones and iPads into desk phones... (Read Full Article)

   Mentions:   Unified Communications   Apple   IDC

8. Why Enterprises Should Care about VoIP and UC Monitoring Explore Telecom Reseller (May 7 2013) Enterprise We have just started to enter the age of the hyper-connected enterprise. VoIP, unified communications, BYOD, communications-enabled business processes (CEBP) and other new trends are making communications a fundamental business requirement, as well as making networks more complex. Recent studies show that upwards of 69 percent of employees are using smart devices and 43 percent are accessing corporate apps through them... (Read Full Article)

   Mentions:   Unified Communications   Acme Packet   Mobile

9. Is UC's Future in Hybrid Cloud? Explore No Jitter (May 6 2013) Enterprise Cloud was one of the hot topics at Enterprise Connect Orlando last March, and it remained a major issue at last week's UC Summit. But nobody's even suggesting that this means enterprises will be outsourcing all of their communications to the Cloud. The hot concept is not a noun (Cloud), it's a modifier: Hybrid... (Read Full Article)

   Mentions:   Unified Communications   Cloud Communications

10. Why VoIP Security Matters, Part 2 Explore VoIP News (May 3 2013) Enterprise In my last post, I provided some basic context for how security needs become more elevated with VoIP. Legacy telephony is likely what you know best, and I outlined some reasons why security is a minor concern there. Compared to VoIP, the service costs more to use and maintain, but in return you get reliability, quality, scale and yes, security... (Read Full Article)

    Mentions:   Jon Arnold   Voice over IP   Time Division Multiplexing

11. Report: BYOD set to become the company rule, not the exception Explore Fierce Wireless (May 3 2013) Enterprise As enterprise "bring your own device" (BYOD) programmes continue to become more commonplace, 38 per cent of companies expect to stop providing devices to workers by 2016, according to a global survey of CIOs by research firm Gartner. By 2017, Gartner predicts that half of employers will require employees to supply their own device for work purposes... (Read Full Article)

    Mentions:   Gartner   Mobile   BYOD

12. Three Things You Need to Know About UC Today Explore VoIP News (May 2 2013) Enterprise This is my wrap-up post from the UC Summit 2013, which took place in La Jolla, CA from April 28 - May 1. I’ve been part of the UCStrategies team for a few years, and this keeps me close to the space. This was my second UC Summit, and by all accounts this was their best event yet, and I think that speaks to momentum building around Unified Communications. Earlier this week I posted some initial takeawaysfrom the Summit, and now I’ll share three broad themes that anyone in this space needs to pay attention to... (Read Full Article)

    Mentions:   Unified Communications   Microsoft   Microsoft Lync

13. Centralized SIP: How Many Enterprise Service Locations are Optimal? Explore No Jitter (May 2 2013) Enterprise When considering SIP trunking solutions, your enterprise has the option to employ a separate SIP access circuit at each location (a "distributed" architecture), or you can consolidate and route all VoIP traffic, including branch site traffic, over just one or a few sites ("centralized")... (Read Full Article)

    Mentions:   Public Switched Telephone Network   Session Initiation Protocol   Voice over IP

14. BYOD, or else. Companies will soon require that workers use their own smartphone on the job Explore Computerworld (May 1 2013) Enterprise A Gartner study released today predicts that by 2017, half of all companies will require employees to bring their own smartphones for work purposes... (Read Full Article)

    Mentions:   Gartner   BYOD

15. The Contact Center Faces Major Changes Under WebRTC Explore TMCnet (Apr 30 2013) Enterprise Web-based real time communications (WebRTC) is posing a great deal of potential for change throughout a wide variety of industries. A whole new means of getting in touch with other people via several possible media, and all available from one common Web browser, is the kind of thing that can't help but shake things up... (Read Full Article)

    Mentions:   Contact Center   WebRTC

16. Microsoft links Skype voice, video calling to Outlook.com Explore ARN (Apr 30 2013) Enterprise Microsoft is rolling Skype in with its free Outlook.com email service, giving customers the ability to fire up VoIP calls directly from their mail inbox... (Read Full Article)

    Mentions:   Cisco Systems   Microsoft   Microsoft Lync

17. What Impact Will WebRTC Have on Audio Conferencing? Explore TMCnet (Apr 30 2013) Enterprise WebRTC is already starting to change the audio conferencing world. Uberconference, Drum and others have already begun to use WebRTC as a way to have clients be part of a conference with little to no cost. Is audio conferencing moving to a free model? What will the market impact of this transition be..? (Read Full Article)

    Mentions:   Google   British Telecom   Facebook

18. Do businesses need to pay for VoIP? Explore Computer Weekly (Apr 29 2013) Enterprise Free services offer VoIP to the masses, but are they reliable enough to use in enterprises or do they need pricey unified communications...? (Read Full Article)

    Mentions:   Cisco Systems   Unified Communications   Google

19. Hybrid Capabilities Crucial for Enterprise UC Cloud Planning Explore No Jitter (Apr 29 2013) Enterprise Plan ahead using a UC&C roadmap; expect a hybrid configuration; and seek a provider who offers a hosted-instance, rather than multi-tenant, approach... (Read Full Article)

    Mentions:   Cisco Systems   Microsoft   Avaya

20. UC-enabled Contact Center Opportunities Explore Unified Communications Strategies (Apr 28 2013) Enterprise UC has opened up many new communications options for enterprises, but one area that has remained relatively untouched is the contact center. Things are changing. The explosion of mobile devices has changed consumer behavior and how they want to interact with companies. The popularity of social media is creating new communications preferences... (Read Full Article)

    Mentions:   Contact Center   Mobile

21. The future of unified communications & collaboration looks bright Explore Search Unified Communications (Apr 26 2013) Enterprise Market research firm Ovum recently released a survey sponsored by Dimension Data titled "The Future of Unified Communications & Collaboration." The survey gathered data from over 1,300 businesses across the globe to reveal a renewed interest in unified communications & collaboration... (Read Full Article)

    Mentions:   Unified Communications   Ovum   BYOD

22. How Channels Clean Up a Mess With UC-Part 2 Explore VoIP News (Apr 26 2013) Enterprise My last post touched on some issues around identifying problems business decision-makers can connect to Unified Communications. This may sound like an obvious idea, but UC is a bit like a Swiss Army knife – it’s a lifesaver for a wide range of largely unexpected problems, but it’s not your go-to solution for everyday needs... (Read Full Article)

    Mentions:   Unified Communications   Jon Arnold   Voice over IP

23. Survey by Infonetics Research Shows that VoIP and UC Market Are Growing Explore Unified Communications Strategies (Apr 24 2013) Enterprise Important results were announced by Infonetics Research, from their recent VOIP and UC Services and Subscribers Forecast report. Vendors like AT&T, Comcast, NTT, Shaw Communications and Time Warner Cable are addressed in the report, and the results show that the overall VoIP services market witnessed an increase of 9 percent between 2011 and 2012; this comes up to a $63 billion market for both business and residential subscribers... (Read Full Article)

    Mentions:   Diane Myers   Infonetics Research   Session Initiation Protocol

24. How to Stop VoIP Fraud Explore TMCnet (Apr 23 2013) Enterprise There are tons of reasons why a business should make the switch to VoIP, with one of the main reasons being the significant cost value. With the creation of Voice Peering Fabric (VPF), the landscape of the telecom industry has changed even more drastically... (Read Full Article)

    Mentions:   Public Switched Telephone Network   Session Initiation Protocol   Voice over IP

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